Skip to main content

eTraining

here to help
Home  About Us  Apprenticeships & QCF's  Short Courses  Functional Skills  Students  Course Financing  Employers  Our Partnerships  Contact Us  Links  Latest News   
Health & Social Care > Children & Young People > Business & Administration > Customer Service >  

Business & Administration


These qualifications are designed for learners working in administrative roles, for example administrative assistants, team administrators, departmental administrators or personal assistants. They may have some responsibility for supervising staff and administrative functions such as setting up and monitoring administrative systems, delivering customer service, or running projects.

 

 

Learners take mandatory units in managing their own performance and working in a business environment. They will then be able to choose from a range of option units covering different administrative areas such as document production,arranging events and meetings or customer service, or in specialised areas such as human resources, parking, education and legal administration.Learners will be able to progress within their employment to senior administrators, team leading or management roles, or to roles in specialised areas such as customer service, human resources or legal administration.

 

Qualification


Level 2 NVQ Certificate in Business and Administration (QCF)
The Level 2 Certificate can be studied on its own or as part of the
Intermediate Apprenticeship in Business and Administration.

 

Level 3 NVQ Diploma in Business and Administration (QCF)

The Level 3 Diploma can be studied on its own or as part of the Advanced Apprenticeship in Business and Administration.

 

Level 4 NVQ Diploma in Business and Administration (QCF)

The Level 4 Diploma can be studied on its own or as part of the Higher Apprenticeship in Business and Administration.

 

 

Book now for a place on this course