Customer Service

Increasing Customer Satisfaction through Training

Our Customer Service courses equip the learner with the skills and knowledge to provide high quality customer care in a range of settings. Typical roles include

Call center staff, Customer service assistant/manager, Hotel receptionist, Local government customer services officer, and Medical receptionist.

Learners take mandatory units in communication and the rules of customer service. They will then be able to choose from a range of option units covering different areas such as promoting products and services, dealing with customer questions or complaints, or working in teams.

The Level 2 Customer Service

Level 2 in customer service is designed for those starting their career in customer service or existing staff looking to develop their skills.

 Suitable Audience:

  • Newly Recruited Apprentices
  • Receptionists/call centre staff
  • Sales advisors and cashiers
  • Front of house hospitality
  • Existing staff needing to update Knowledge

Core units

  • Deliver customer service
  • Understand customers
  • Principles of customer service
  • Understand employer organisations
  • Manage personal performance and development